At Gulmarg Skylinks, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with us, whether through bookings, inquiries, or other services. By engaging with us, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
1.1. Personal Information:
- Name, phone number, email address, and postal address provided during booking or inquiries.
- Identification details (e.g., passport or ID number) if required for permits or travel arrangements.
- Payment details (e.g., bank account or UPI information) for processing transactions.
1.2. Non-Personal Information: - Browser type, IP address, or device information when you interact with our WhatsApp URL or email services.
- Preferences or feedback shared during your tour experience.
2. How We Collect Information
We collect information:
- Directly from you when you book a tour, contact us via phone, WhatsApp, or email, or fill out forms.
- Indirectly through third parties (e.g., travel agents or accommodation providers) when necessary to facilitate your booking.
- Automatically through cookies or analytics tools if we expand to a website or digital platform in the future (currently not applicable).
3. How We Use Your Information
We use your information to:
- Process and confirm tour bookings.
- Communicate with you regarding your travel plans, updates, or cancellations.
- Arrange permits, accommodations, transportation, or other services on your behalf.
- Respond to inquiries, complaints, or feedback.
- Comply with legal obligations or government regulations (e.g., tourism permits in Jammu and Kashmir).
- Improve our services based on your preferences or feedback.
4. Sharing Your Information
4.1. We do not sell or rent your personal information to third parties.
4.2. We may share your information with:
- Service providers (e.g., hotels, transport operators) to fulfill your booking.
- Government authorities if required for permits, safety, or legal compliance.
- Law enforcement or courts if mandated by law.
4.3. All third parties we share data with are required to protect your information and use it only for the intended purpose.
5. Data Storage and Security
5.1. Your information is stored securely on our systems, which may include physical records (e.g., booking registers) and digital platforms (e.g., email or WhatsApp).
5.2. We implement reasonable measures to protect your data from unauthorized access, loss, or misuse, including password protection and restricted access to sensitive information.
5.3. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
6.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or tourism regulations).
6.2. After this period, your data will be securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections if your information is inaccurate or incomplete.
- Request deletion of your data, subject to legal obligations we may have to retain it.
- Withdraw consent for us to use your data (where applicable), though this may affect our ability to provide services.
To exercise these rights, contact us at gulmargskylinks@gmail.com or +91 95963 24625.
8. Third-Party Links
Our WhatsApp URL (https://wa.me/919596324625) may direct you to third-party platforms (e.g., WhatsApp). We are not responsible for the privacy practices of these platforms. Please review their respective privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be effective as of the date specified at the top of this document. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us:
- Phone: +91 95963 24625
- WhatsApp: Click here
- Email: gulmargskylinks@gmail.com
- Address: Gulmarg, Jammu and Kashmir 193403
We are committed to addressing your concerns promptly and transparently