Welcome to Gulmarg Skylinks! By booking or participating in any tours, services, or activities provided by Gulmarg Skylinks (hereinafter referred to as “we,” “us,” or “our”), you agree to be bound by the following Terms and Conditions. Please read them carefully before making a booking.
1. Booking and Payment
1.1. Reservations: All bookings are subject to availability and confirmation by Gulmarg Skylinks. A booking is confirmed only after receipt of the required deposit or full payment, as specified at the time of booking.
1.2. Payment: Payments can be made via cash, bank transfer, or other methods specified by us. Full payment must be completed prior to the commencement of the tour unless otherwise agreed in writing.
1.3. Pricing: All prices are quoted in Indian Rupees (INR) unless otherwise stated and are subject to change without prior notice due to factors such as government taxes, fuel surcharges, or unforeseen circumstances.
2. Cancellation and Refund Policy
2.1. Cancellation by You:
- Cancellations made more than 30 days before the tour start date: Full refund minus a 10% administrative fee.
- Cancellations made 15–30 days before the tour start date: 50% of the total amount will be refunded.
- Cancellations made less than 15 days before the tour start date: No refund will be provided.
2.2. Cancellation by Us: We reserve the right to cancel a tour due to insufficient bookings, weather conditions, safety concerns, or unforeseen circumstances. In such cases, you will be offered an alternative tour or a full refund.
2.3. No-Show: Failure to arrive for a scheduled tour without prior notice will result in forfeiture of the full payment.
3. Tour Modifications
3.1. We reserve the right to alter itineraries, schedules, or services due to weather conditions, road closures, or other factors beyond our control. We will strive to provide comparable alternatives where possible.
3.2. Any additional costs incurred due to such changes (e.g., accommodation or transport) will be borne by the customer unless explicitly stated otherwise.
4. Customer Responsibilities
4.1. Health and Fitness: It is your responsibility to ensure you are physically and mentally fit to participate in the tour. Please inform us of any medical conditions or special requirements at the time of booking.
4.2. Travel Documents: You are responsible for carrying valid identification, permits, or any other documents required for travel in Jammu and Kashmir.
4.3. Conduct: You agree to follow the instructions of our guides and staff and behave in a manner that does not endanger yourself or others. We reserve the right to remove any participant from a tour for disruptive or unsafe behavior without refund.
5. Liability
5.1. Gulmarg Skylinks acts as a tour operator and is not liable for delays, injuries, losses, or damages caused by third-party services (e.g., hotels, transport providers) or factors beyond our control, such as natural disasters, political unrest, or accidents.
5.2. Adventure activities (e.g., skiing, trekking) carry inherent risks. By participating, you acknowledge and accept these risks and agree not to hold Gulmarg Skylinks liable for any injury or loss sustained.
5.3. We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, or loss of personal belongings.
6. Privacy Policy
6.1. We collect personal information (e.g., name, contact details) solely for the purpose of processing bookings and providing services.
6.2. Your information will not be shared with third parties except as required to facilitate your tour (e.g., with hotels or transport providers) or as mandated by law.
7. Force Majeure
7.1. Gulmarg Skylinks is not liable for failure to perform services due to events beyond our control, including but not limited to natural disasters, strikes, war, government restrictions, or pandemics. In such cases, no refunds will be issued unless otherwise agreed.
8. Governing Law
8.1. These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Jammu and Kashmir.
9. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please reach out to us:
- Phone: +91 95963 24625
- WhatsApp: Click here
- Email: gulmargskylinks@gmail.com
- Address: Gulmarg, Jammu and Kashmir 193403
By booking with Gulmarg Skylinks, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We look forward to providing you with an unforgettable experience in Gulmarg!